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Warranty Policy

River7 warrants our products to be free of manufacturing defects. If you receive a product you believe to be defective, contact within one year of purchase for a free replacement. We require photo verification of the defective product. If, due to unavailability, actual product replacement cannot be made, we will credit the full purchase price amount toward future purchases of River7 brand products or offer a refund for the product price.

This one year Warranty covers only manufacturing defects and does not apply in the following cases:

  • Loss or damage to the product due to abuse; mishandling; alteration; accident; failure to follow maintenance or storage instructions; or any damage inflicted by animals or acts of nature, such as storms. 
  • ​Loss or damage to the product from towing or incorrect tethering.
  • Surface snags, scuffs & tears from sharp objects, including rocks, gravel, metal objects, nails, claws, swim suit ornamentation, jewelry, other water toys, etc.
  • Wear and tear from normal use and weathering, including weathering from UV light.